At Vape-Tronix we pride ourselves on sourcing only the finest pharmaceutical grade

components available today! Our liquids are made in house and mixed when you place

your order. Try us for a pleasurable Vaping experience that is clearly different!

 

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Shipping

As per FDA Regulation you will now be required by law to verify that you are of legal age to order vapor products. With this said, we have chose to utilize the Postal Service "Adult Signature Verification Program" which has been implemented/added to our shipping progam with your order. You will need to provide a VALID photo id/signature upon delivery of your mail.

All orders are shipped via USPS or FedEx. All orders are shipped as quickly as possible, and most ship the same day. Please note, E-Liquids and Unflavored Nicotine are hand mixed per order, and may take slightly longer. Orders placed after 2pm Eastern Time on Friday as well as orders placed throughout the weekend will likely be shipped on Monday, even though we may process them at any time (even Sundays).  Due to the backlog of order to fufill on Mondays, all orders placed on Monday will likely ship on Tuesday. 

All USPS shipping times (i.e. Priority Mail 2-Day) are merely estimates provided to us by USPS and are NOT GUARANTEED delivery times.  Packages shipped using this method may arrive earlier or later than the estimated shipping time.  Priority Mail only guarantees delivery within 5 business days and until that window has passed refunds for shipping costs cannot be requested.

Shipping charges are calculated during checkout based on the estimated weight of the order but actual shipping charges could vary depending on products and options chosen.  If the actual shipping charge is more than the price paid during checkout we may contact the customer via email or phone to secure payment for the additional charges.  We will do our best to use the shipping option chosen, but on rare occassion it may be required that we use a different shipping method or carrier to deliver an order.  Therefore, we reserve the right to use the carrier of our choice without the notice or consent of the buyer.

Once a package leaves our warehouse, we are no longer responsible for the package.  All questions regarding package tracking and delivery should be directed to USPS (or relevant shipping provider) as we have no control over the package once it leaves our hands.  We do not guarantee shipping times or dates. It is the customer's responsibility to track their package and be aware of when it may be delivered.  

When shipping problems occur (i.e. tracking information shows package as delivered, but package was not received) it is best to IMMEDIATELY take the tracking number with you to your local post office for further inquiry and request that they locate the package.  They often have more information regarding the delivery or may even be holding the package there.  The delivery person may also be able to provide further information about where the package was left.  

IMPORTANT!:  If tracking info shows the package has been delivered but package was not received, then it is required that you notify us within 24 hours of the package being marked as delivered.  Unfortunately, if we are not notified within 24 hours of the package being marked as delivered then no recourse is available.

Damaged Packages:

If your package was damaged during shipping you must contact us within 24 hours of delivery so that we can immediately file a claim with the shipper.  It is also important that you hold onto  any remnants of the packaging or products that were damaged as well as the packing slip that was included in the shipment so that evidence of the damage and proof of contents can be provided to the shipper if needed.    

Returned Packages:

Any packages that are returned to us for any reason will be held for 10 days and then discarded.  This includes orders that were returned due to an undeliverable address, refused packages, packages that were not picked up, etc.  The package may be re-shipped upon request, but will require payment of a second shipping charge to cover the cost of re-shipment. 

Tracking orders:

Orders are processed and shipped Monday through Friday with the exception of holidays. Tracking numbers are usually sent to the email address provided at checkout within 1 business day of the order being placed. Depending on your email's spam filter settings, tracking numbers may arrive in your spam folder, so please check there as well.

Incorrect Orders

Vape-Tronix.com is not responsible for orders that are placed incorrectly.  We reserve the right to refuse returns or exchanges of products on orders that were filled and shipped correctly.  If you have questions or are unsure regarding a product or it's function or compatibility please contact us before placing your order.  We are more than willing to provide further product description, clear up any confusion, or provide advice about the products we sell.

If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package.  We will certainly fix any mistakes that we have made, but we must be notified in a timely manner.

 

Returns

Please read and understand our warranty and return policy before placing an order. 

  • THERE WILL BE NO REFUNDS ISSUED ONCE AN ORDER HAS SHIPPED
  • NO REFUNDS OR RETURNS ON ANY LIQUIDS.
  • WARRANTY ON ATOMIZERS, CLEAROMIZERS, TANKS AND CARTOMIZERS IS DOA ONLY AND VAPE-TRONIX.COM MUST BE NOTIFIED WITHIN 48 HOURS OF CUSTOMERS RECEIVING THEIR ORDER
  • EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGNAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO VAPE-TRONIX.COM
  • THE DEFAULT WARRANTY PERIOD FOR BATTERIES IS 30 DAYS FOR REPLACEMENT. IF YOUR PRODUCT FAILS AFTER 30 DAYS AND WITHIN 60 DAYS OF RECEIVING IT WE WON'T REPLACE BUT WILL PROVIDE A PRO-RATED STORE CREDIT TO CUSTOMERS ACCOUNT ONCE PRODUCT IS DETERMINED TO BE DECECTIVE BY VAPE-TRONIX.COM.
  •  PLEASE TEST ALL PRODUCTS UPON RECIPT. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT. 
  
Products that are functional, not sold by vape-tronix.com, determined to be out of warranty or damaged by misuse will be sent back without exchange.  
 
Eligibilty for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failuire. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than vape-tronix.com are not eligible for exchange.
 
Use our support@vape-tronix.com email address to initiate a request if you feel you have a defective product. Instructions will be provided after a request is initiated.
  
Shipping fees are non-refundable.
   
E-Liquid Policy
Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid products. All e-liquid purchases are final.
 
 
Fulfillment Errors
Requests to correct fulfillment mistakes that are made by Vape-Tronix.com resulting in your receipt of incorrect or missing items in your order will be accepted for 48 hours after the receipt of your order.
 
Requests for missing or incorrect items will not be accepted after 3 days from the date you have received your order.
 
Please inspect your order immediately upon receipt and if you feel there is an error please submit a request through our support@vape-tronix.com email address Instructions will be provided once a request is submitted.